Shipping & Return Policy
UPS cannot deliver to PO Boxes, so please provide a physical address, or email us for quotes on other shipping methods.
Shipping fees are for Ground delivery to the 48 contiguous US States only.
We offer to ship worldwide, but minimum order quantities apply and rates will vary to other areas. Some of these fees are available through the online checkout process. If you do not find the shipping option you require during the checkout process, please submit your order via email using the order form, or call us Toll-Free @ 1.844.297.2203
48 State orders are usually shipped within 1-2 Business Days via UPS Ground or a similar carrier. Delivery guaranteed in 1-14 business days, barring unforeseen circumstances. In the event of outside circumstances preventing us from maintaining this policy, we will contact you via the email address or telephone number you provide us with your order.
Our standard shipping guarantee is 1-14 business days, as stated above, but most orders ship within 24-48 hours via FedEx ground, thereby arriving MUCH sooner, however, we cannot guarantee anything other than our stated policy of 1-14 business days, unless you pay for Express Shipping. Note: We deliver without a signature requirement to save you money, if you require a signature, an additional fee applies. You must notify us when placing the order that you wish to add the signature required option and fee, or we cannot be responsible for packages left without a signature.
International, APO, and other "Special" Deliveries vary - prices quoted in the checkout process are approximate, should the carriers assess additional fees, or require additional handling, you may be contacted for additional payment before your order ships. We cannot be responsible for any import taxes or duties charged by your government. Please note, we will endeavor to provide as much information as we can to assist you with International orders, but we cannot be aware of all policies, duties, fees, and regulations of every Country and Import/Customs Department worldwide. Any information we provide for International orders is tentative, and our responsibilities and liabilities for your order end at the US Border.
Express shipping quoted online is for expedited processing and 3-day shipping (4-5 business days total) where required, If ground shipping will achieve the same result, our order processing may choose to expedite processing, and still ship via Ground if the result will be the same.
Depending upon the Products ordered and Quantity, your order may ship from - Vancouver, WA - Oceanside, CA - Walnut, CA - Valencia, CA - Phoenix, AZ - Ft. Atkinson, WI - Nashville, TN - Brooklyn, NY - or directly from a supplier.
AED ship time can be up to 30 days.
Overweight fees apply to certain heavy items such as Cold Packs, Eye Wash, Emergency Survival Food, and other extremely heavy items. These overweight fees will be added to the product purchase price in your online shopping cart or will be added to your shipping total if you order by fax or mail.
Express shipping costs will populate in your cart after you have entered your address. Express delivery quotes begin the day after order and payment are received.
One-year limited warranty on all products. Some products have even longer warranties of 2-8 years!
All our items are guaranteed for 12 Month expiration or greater - many items, such as eyewash, cold packs, and burn items are good for many years, some items, such as bandages may have no expiration at all. The only possible exceptions to the 12 Month guarantee are sale or clearance items or if specifically noted in the listings.
Product & Pricing are subject to change and/or substitution without notice.
20% restocking fee on all returns & cancellations; only unopened product accepted for return; all returns must be pre-authorized. Shipping & handling are paid by customers each way. Please note that any questions or changes should be called in - once an order is placed online, it automatically enters our supply chain and is allocated, distributed to various warehouses and the handling process begins - after this occurs changes or cancellations may incur the cancellation fee.
If you return an order without pre-authorization, the return may be subject to refusal or subject to a redirect fee if returned to the incorrect warehouse.
Food, Water, Medical Devices, Videos & Oxygen cannot be returned.
Cancellations must be received before an order is processed.
Returns for reasons other than defective merchandise must be approved and returned within 30 days of purchase date. Unauthorized Returns will receive no refund or credit. In some cases, returns may be authorized after 30 days, should the product have a long expiration date and be in a condition in which it may be resold. These returns are only eligible, if approved, for store credit.
We reserve the right to refuse business for any reason.
All offers are only for orders pre-paid with Paypal, MasterCard, Visa, Discover, or Check. Credit cards & Paypal are charged at the time of order processing - when you approve your final order and click to proceed with payment, your account will be charged immediately for the amount you approve.